Tenfold

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Skype

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Slack

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Gsuite

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O365

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MS Dynamic

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Desk

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Zendesk

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Salesforce

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VoIP Speed Test

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Voice & Data Cabling

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Onsite Data Network assessment

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MSP – Managed Services Provider

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RMM – Remote Management & Monitoring

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Cradle Point 4G Wireless Internet

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ADSL Internet

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Cable Internet

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Fibre Internet

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Video Collaboration

Not everyone is a fan of video conferencing however it seems to be here to stay. Long gone are the days of spending hundreds of thousands for a video conferencing system that nobody knew how to use. Our Cloud Video Collaboration solutions allow any user to launch a meeting from any browser and invite internal or external participants. You can also share your screen, offer remote assistance, mute participants and much more.

Adding Video conferencing to a premise system is now also quite easy as Most companies with a Premise Based phone system that require Web Collaboration Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.

Web Collaboration

Sometimes an audio conference just won’t cut it and you want to dahire your screen, make someone else the presenter, mute a noisy participant or offer remote assistance to another participant. Utilizing our Cloud Web Colalbariotna offering will reduce cost and improve productivity

Most companies with a Premise Based phone system that require Web Collaboration Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.

Audio Conferencing Bridges

Cloud audio conference bridges not only reduces cost but it also removes the need for physical phone lines which can limit the number of users allowed to join your call. With our Cloud conferencing you can easy switch from an audio conference to a web conference to a video conference with the click of a mouse.

Premise audio conference bridges are very similar however if you want to have 20 participants join your conference call you need to have 20 lines. Most companies with a Premise Based phone system that require an Audio Conferencing Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.

Hosted Cloud Phone Systems

A Cloud phone system allows you break away from the old premise based phone systems normally found under the stairs or in the basement and instead reach for the sky. Add a wealth of features while reducing cost & complexity. Replace your traditional phone lines with an a system that can be accessed from your mobile phone, laptop, home office, remote office or essentially you have internet. More features less stress!

RSI Call Accounting & Reporting (For Premise)

Call reporting can be delivered by many companies however as one of our top choices RSI offers a broad range of solutions including call accounting, hotel billing, CRM integration, call center reporting, and emergency notification. They offer dynamic solutions that measure, monitor and manage the effectiveness of communication facilities to empower greater productivity for every business

RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.

XIMA Call Detail Reporting (For Premise & some Cloud)

Call reporting can be delivered by many companies however Chromicall is one of our tpp choices when it comes to is a simple all-purpose custom call reporting, call recording and real-time display software suite that can include Standard Reports, Custom Reports, Recording Library, Realtime, Agent Dashboards & Xima Care

CUSTOM CALL REPORTING
Compiling data reports can be tedious and costly. Call reporting solutions make it possible to schedule reports to be run automatically without the hassle.

CALL RECORDING
Knowing what is happening on every call your employees are on can be difficult. Call recording solutions make reviewing any call simple and easy.

REALTIME DISPLAYS
We believe that having better data breeds better results. It makes it even easier for you to monitor and for individuals to motivate themselves when their progress is visually displayed.

Hansen Call Detail Reporting (For Cloud & Premise)

Call reporting can be delivered by many companies however CASH+ Call Accounting is one of our top recommendations as it is a state of the art call accounting software that will improve your business productivity and increase your revenue.

CASH+ Call Recording seamlessly integrates into CASH+ software, making the CASH+ Call Recording System a flexible and reliable solution for all of your call recording needs.

All of our CASH+ services include one year of toll-free, emergency support by a real person for everything from installation, training and remote online technical assistance.

Premise Contact Center

Whether your a small call centre with an few agents or a full blown Multimedia contact center with voice, sms. Manage & route your clients quickly and efficiently to available agents. A contact center is generally added onto an premise phone system with licensing along with an annual support cost. It’s also simple top add callback features that allows your callers to hang up and the system will call them when it’s their turn while keeping their spot in line.

Cloud Contact Center

Cloud contact center allows you to obtain all the features you need without having to spend a fortune to have it all on site. Whether your a small call centre with an few agents or a full blown Multimedia contact center with voice, sms activating Cloud contact center features to a user is easy as click of a button. Manage & route your clients quickly and efficiently to available agents. It’s also simple top add callback features that allows your callers to hang up and the system will call them when it’s their turn while keeping their spot in line.

PRI Phone Lines

When clients choose Premise over cloud it is up to the client to bring the phone lines and PRI is a popular choice. A PRi is normally not cost effceitbenf or less than 10 lines and can expand to 23 lines. A PRI will allow you to have hundreds of DID (DIrect phone numbers) this means that you could have a business with 100 phones each having their own DID but only 23 inbound / outbound calls could occur and once. A standard rule of thumb if you are not a call center is that that 23 channel PRI should accommodate 100 – 150 staff / users

Analog Phone Lines

Analog phone lines are typically used for high volume fax machines, alarm system, postage machines, visa machines, modems and anything else that needs and analog line. Even in the work of Cloud we can provide ATA’s (Analog Terminal Adapters) which can convert VoIP into analog dial tone for such devices (And YES we support T.38A if you are asking). We recommend that you leave alarm system on analog trunks or use cellular GSM if you can

Virtual Fax

When you move away from Analog trunks and ATA (Analog Terminal Adapters), you can get a virtual fax where inbound faxes go straight to your inbox. Any users can also fax from their desktop making the experience much better than trying to determine which way to put the paper into the machine.

SIP Trunks

Clients typically use SIP trunks on Premise based phone systems to replace their traditional PRI or Analog lines so that they can better manage their costs, have additional area codes all the while adding features and disaster recovery. It is much easier to redictert SIP trunks to a answering service or another site if your traditional premise based phone system should fail.

Premise Phone System

A traditional PBX system ism still sometimes the correct choice if you can’t get reliable internet, your business dicates that Cloud is not an option or if you just want to outright own it. A premise system requires that you provide phone lines and you generally pay for extended support along with a 3rd party company to manage it.

DID, Toll Free & International Numbers

Whether you have a Cloud or Premise phone system SE Telecom can provide you with almost any type of phone line and or areas code. We can even do vanity numbers such as 1-905-884-TECH

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Joel Wald
Operations Manager

Trish Buck
Purchasing Manager

Corey Schacter
Business Development

Ken Lawson
Snr. Systems Engineer
Snr. Communications Design Consultant

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