Professional Services
Your practice requires great understanding and a keen eye for opportunity before you can earn your client’s trust. Professionals rely on agile, highly responsive business communications to keep their firm front and centre.
In an industry that depends on accuracy, accountability and rapid response – missed communications often result in disaster. A purpose-built communications platform separates professional services such as law offices, advertising agencies and consulting firms by keeping important conversations moving forward regardless of media channel, location and time.
Whether your need is an enterprise-grade contact centre or fully integrated mobility options, manage client billables and integrate your CRM with your business communications for best-in-class service and streamlined operations. Measure your success with detailed reporting, and enhance your team’s ability to collaborate with one touch video calls, file sharing and audio conferencing resulting in proven productivity gains.
Benefits Shared
Own your customer experience across any device or channel. Manage preferences and needs with omnichannel awareness of historical touch points like discovery, project management, mobile apps, self-service channels, calls and email conversations.
Lifetime storage of your Instant Messages, Contact Center recordings, collaboration sessions and conference calls means you have full monitoring capability over all your interactions – archived for easy access.
While your new communications platform helps you increase revenue and client satisfaction, it’s also saving you money through reduced maintenance costs, lower support and travel costs, voice trunking and least cost routing.
Cloud solutions boast the added benefit of built-in disaster recovery – erasing the need for redundant appliance deployments.
Empower your team to provide faster response times and consistent service. With over a billion smartphone consumers, you need mobility solutions your clients and team can use to securely connect across networks, locations and devices with ease.
Your business call-routing rules apply so you maintain a professional image while you enjoy true mobile freedom. Conveniently access business contacts, emails, start video meetings, receive faxes, join conference calls, share files, check voicemail, send texts and more.
Bring Your Own Device (BYOD) ready helps effectively manage cost by allowing staff to use their own mobile devices – so you can stay focused on the big picture.
One number access simplifies customers reaching you by phone, text and fax. Go paperless by sending and receiving fax from any device.
Deliver the service clients expect with added value they appreciate with robust reporting and call handling. No more busy signals! Clients reach the right person without fail with agile, real-time call forwarding.
Your purpose-built solution was designed to deliver carrier-grade reliability and built-in encryption and authentication safeguards. We understand that dealing with critical personal and financial information means you need a system you can depend on, that your customers trust.
Can’t make it to the office, or is the power out? Save on expensive contingency deployments. Our cloud offering comes stock with business continuity – so everyday is business as usual!
