Adding Video conferencing to a premise system is now also quite easy as Most companies with a Premise Based phone system that require Web Collaboration Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.
Most companies with a Premise Based phone system that require Web Collaboration Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.
Premise audio conference bridges are very similar however if you want to have 20 participants join your conference call you need to have 20 lines. Most companies with a Premise Based phone system that require an Audio Conferencing Bridges will outsource this as a 3rd party service for SE Telecom to provide the service for their premise phone system.
RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.
CUSTOM CALL REPORTING
Compiling data reports can be tedious and costly. Call reporting solutions make it possible to schedule reports to be run automatically without the hassle.
Knowing what is happening on every call your employees are on can be difficult. Call recording solutions make reviewing any call simple and easy.
We believe that having better data breeds better results. It makes it even easier for you to monitor and for individuals to motivate themselves when their progress is visually displayed.
CASH+ Call Recording seamlessly integrates into CASH+ software, making the CASH+ Call Recording System a flexible and reliable solution for all of your call recording needs.
All of our CASH+ services include one year of toll-free, emergency support by a real person for everything from installation, training and remote online technical assistance.
James is our President, CEO and resident master advisor. Prior to founding SE Telecom in 2001, his professional career started with his degree in Electrical Engineering specialized in Telecommunications. James spent years working as an exceptionally gifted field technician. Having personally designed hundreds of networks, the skillset James has developed lends to architecture design on enterprise-grade, multi-site deployments and everything in between. His vast experience and countless certifications have seen just about every system, product and instrument vetted.
James has a family mindset; being a proponent for businesses having a positive impact in their community and towards social well-being as a whole. His motivation to support our client network is both infectious and never rests. James’ search for the next big tech advancement is a major contributor to why we consistently deliver best-in-class experiences to end users – as promised!
If you’ve worked with us before, James reviewed your case to ensure you got the right solution unique to your specific needs, and at a fair price.
Hobbies: When James isn’t diving into research or supporting clients and our team in the office, he’s enjoying time with his wife and two children at home. James enjoys both a relaxing game of golf and a good adventure; whether it’s discovering new tech or travelling, he has the bug.
Fun Fact: James’ passion for commerce and helping others started with his first business when he was only 10 years old.
Joel brings a wealth of hands-on experience managing all aspects of big box and specialty retail stores for over 25 years. He is an experienced business trainer; facilitating training workshops for rising entrepreneurs as well as professionals returning to the workforce.
Joel brings a fresh perspective to service operations. His careful attention to each client is one of the great reasons why we retain so many lifetime customers.
If you’ve worked with us before, Joel managed your service so it went smoothly and was on-time.
Hobbies: A spirit for adventure – Joel enjoys travel, hikes, hockey, cycling and a good book.
Fun Fact: Joel is a professional motivational speaker and business trainer! A true team player, Joel is passionate about empowering people to attain their potential.
Trish brings a dedication to service and level of coordination rarely seen to a demanding, fast-paced environment. With over 30 years of customer service management, 23 of which with a major bank, in addition to her more than 12 years as a veteran project coordinator, we have come to praise Trish’s ability to turn chaos into art.
If you’ve worked with us before, your work order has Trish’s stamp of approval!
Hobbies: In her free time, Trish plays several different instruments. It’s no surprise that she’s inspired by music since she has a knack for finding a rhythm that works in everything she does.
Fun Fact: Her artistic flare doesn’t end with music; Trish took graphic design in school!
With over 15 years of dedicated Business Development insights, Corey is responsible for identifying value-add opportunities in organizations looking to eliminate bottlenecks and enhance profitability through Unified Communications. Corey’s methodology ensures consistent client satisfaction and measurable pipeline growth. He holds an honours BA in English and Dramatic Studies from York University’s bilingual Glendon College, as well as graduating with distinction from Humber College’s Advanced Journalism Diploma program. Corey understands hard work and determination are keys to success in a competitive market. He has an uncanny ability to get on your radar once he knows he can help. (Secretly we all know he has a magic phone that connects every time!)
If you have worked with us, chances are you have spoken with Corey.
Hobbies: You can always find Corey with a book or his Kobo in his hands.
When he’s not working, Corey enjoys quality time with his family, cooking, music, live theatre and the movies.
Fun Fact: Corey is a former competitive ice dancer at the national level.
Jamie’s extensive background in telecom safeguards every step of your project from assessment to full-feature access. When it comes to telecom systems, he’s the whole toolbox – providing analysis of both physical and digital system architecture. Jamie’s knowledge takes you from ghost in the machine to running as requested. He has an impressive ability to systematically troubleshoot a wide range of hardware and software enigmas plaguing your network.
Jamie is the on-site certified professional you want guiding your deployment.
After working with us, you can appreciate Jamie as much as we do for his ability to ensure every aspect of your service is of quality.
Hobbies: Jamie is a father and sport enthusiast. When he’s not working he enjoys time with his family as well as staying active playing hockey, golf, baseball and going swimming.
Fun Fact: We congratulate Jamie on his recent addition to his family! SE Telecom is fortunate to have had Jamie as part of ours for over 8 exciting years.
Ken has invested his career in helping clients navigate challenging technical cases. As a veteran systems engineer, he has a deep understanding of both legacy and modern infrastructures; proving an asset when migrating to new solutions and troubleshooting older systems falling outside manufacturer support.
Ken is a full lifecycle advisor; able to assess strategic communication design needs while continuing to provide clients with ongoing technical support.
Hobbies: When he’s not on-site or in the office, you can usually find him with his family or out for a joy ride on his motorcycle
Fun Fact: Ken is an active beach sports enthusiast. He stays cool during the heat by going windsurfing and jetskiing!
Grant is our VP and a senior technical officer; ensuring swift deployments and resolution to most technical issues imaginable. After graduating from Guelph University with his BCom in Management Economics and Industry Finance, Grant joined the SE team in 2002. He continues to play an integral role in sourcing solutions and supporting our clients’ wide array of technical needs across a number of platforms.
As a result of his expertise and devotion to our clients, SE Telecom has proudly earned the respect and business of consumers experiencing consistent issues while still under contract with previous partners.
Hobbies: When Grant isn’t prepping deployments or debunking IT mysteries, he’s home spending quality time with his wife and 3 children. Staying fit for his young twins, Grant plays hockey in a local league.
Fun Fact: Grant maintains a reputation of being able to fix the impossible; solving chronic issues and catastrophic failures competitors could not.