Cloud Based Pricing
Choose the advanced Unified Communications and Collaboration features that suit your desired performance. Mix and match profiles based on individual user needs.
Volume discounts available based on combined total of user profiles. Pricing based on a monthly subscription.
Volume discounts available based on combined total of user profiles. Pricing based on a monthly subscription.
ShoreTel Connect CLOUD Profiles | Avaya IPO CLOUD Profiles |
Essentials | Professional | Enterprise | Telephony | Courtesy | Voicemail Only | Essentials | Professional | |
---|---|---|---|---|---|---|---|---|
FEATURES | $28.99 | $32.99 | $47.99 | $23.99 | $19.99 | $14.99 | $29.90 | $35.90 |
Direct Dial | ![]() |
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Minutes per months (North America-wide) |
Unlimited | Unlimited | Unlimited | Unlimited | 200 | – | 500 | 500 |
PBX Features | ![]() |
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Online Portal | ![]() |
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Desktop Client | ![]() |
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Voicemail | ![]() |
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Voicemail Email Notification | ![]() |
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Audio Conferencing | 8-Party | 25-Party | 100-Party | 3-Party | – | – | ![]() |
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Desktop Sharing | 4-Party | 25-Party | 100-Party | – | – | – | – | ![]() |
Instant Messaging (IM) | ![]() |
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– | – | – | – | ![]() |
Presence | ![]() |
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Video Calling | ![]() |
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– | – | – | – | ![]() |
Softphone | ![]() |
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– | – | – | – | ![]() |
Outlook Integration | ![]() |
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– | – | – | – | ![]() |
Web and App Dialers | ![]() |
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– | – | – | – | – |
Mobile Extension – Find Me,Follow Me | ![]() |
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Mobility Client | – | ![]() |
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Scribe (Voicemail Transcription) | Available | ![]() |
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Available | – | Available | – | ![]() |
Connect Telephony for Microsoft | Available | ![]() |
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Available | – | – | – | ![]() |
Call Recording | Available | Available | ![]() |
Available | – | – | Available | Available |
Archiving (IM, Conference, Call Recording) | Available | Available | ![]() |
– | – | – | Available | Available |
Operator / Soft Console Receptionists | – | – | ![]() |
– | – | – | Available | ![]() |
Internet Fax | Available | Available | Available | Available | – | – | Available | Available |
Multi-Modal Contact Centre | Available | Available | Available | Available | – | – | Available | Available |

–(Feature is not included with the profile and cannot be added for an extra fee. Select a different profile if the feature is needed.)
Available (Feature can be added for an extra fee.)