Cloud Features

User Features

  • Account Codes
  • ANI/CLI Customizations
  • Anonymous Call Rejection
  • Authentication by Digest
  • Busy Lamp Field
  • Call Forwarding
  • Call Forwarding Always
  • Call Forwarding Busy
  • Call Forwarding No Answer
  • Call Forwarding Not Reachable
  • Find Me (multiple numbers)
  • Sync with Server
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
  • Automatic Recording
  • Supervising Mode
  • Silent Monitoring
  • Call Notify
  • Call Pick Up
  • Call Pick Up Department
  • Call Pick Up Domain
  • Directed Call Pickup
  • Call Recording
  • Call Return
  • Call Status (Real-time in User Portal)
  • Call Transfer
  • Attended Transfer
  • Blind Transfer
  • Intercom Transfer
  • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • CDRs
  • Charge or Billing Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
  • Convene Conference
  • Invite Attendees
  • Multiple Conference Rooms
  • Scheduled/Instant Conference
  • Web-based Setup
  • Customer Care Line (611)
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • DISA
  • Do Not Disturb
  • Sync with Server
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via SIP SIMPLE)
  • Intercom
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Message Waiting Indicator
  • Music-On-Hold
  • System Default Music-on-Hold
  • Personalized Music-on-Hold
  • Phone Status
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Simultaneous Ring
  • Shared Call Appearance
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
  • Default Greetings
  • Customizable Greetings
  • Name Recording
  • Email Notification
  • Voicemail Forwarding
  • Forwarding to Email
  • User Portal (View, Save Delete)
  • Voice Messaging Group
  • Voice Messaging Call Back
  • Web User Portal
  • Contact List with Presence
  • Click to Call
  • Inbound Call Handling Rules
  • Screen Pops
  • Messaging

Group Features

  • ACD
  • Auto Attendants
  • Personal Auto Attendants
  • Scheduled Auto Attendant
  • Chained Auto Attendants
  • Barge In
  • Business Trunking
  • Call Intercept
  • Call Park
  • Directed
  • Dynamic
  • Calling Group ID Deliver
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Configurable Directories
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Listen In
  • Office Manager Portal (Web portal)
  • Active Calls
  • Auto Attendant Designer
  • Call Records
  • Call Statistics
  • Conference Bridge Configuration
  • Device provisiong
  • Moves, Adds, Changes
  • Music on Hold Upload
  • Queue Management
  • Voicemail Management
  • Night Mode
  • Paging
  • Simultaneous Ring (group)

System Features

  • Billing and CRM
  • Brandable Portals
  • All User Levels
  • Configurable Permissions
  • Custom Domains
  • Secure
  • Custom Integrations
  • Salesforce Adapter
  • Virtual Office Control Panel
  • Hospitality and Resort Systems (PMS)
  • Click-to-Call from WordPress and other CMS
  • API
  • Access all System Funtions
  • Call Control
  • Configurable OAuth Permissions
  • Even Subscriptions (webhook)
  • Mature and Well Documented
  • Fault Tolerant
  • Active-Active Architecture
  • Geo-distributed
  • Highly Scalable
  • Rolling and Hitless upgrades
  • Security and Fraud Detection
  • Auto Block Failed Registrations
  • Auto Block SIP Port Scanning
  • Auto Block Promiscuous SIP Devices
  • Velocity Filter for Bad Digits
  • Device Provisioning
  • C33 Customized Directories
  • Domain and Device Overrides
  • MAC Management
  • Remotely Triggered Updates
  • Supports Major SIP Phones
  • Zero Touch Device Configuration
  • Quoting
  • QoS Monitoring
  • SIP Trace
  • Regulatory Compliance
  • 911 Emergency Calling Solution
  • CALEA (lawful intercept)