Business Phone System Reviews | SE Telecom

VOIP stand for voice over internet protocol. In lay man’s terms it means that any individual having an internet connection can make calls over the internet. Now why would a person make calls over the internet if the traditional telephone or for that matter even a cellular phone is available?

One of the the main reason behind the use of VOIP is that call rates using the VOIP are much cheaper. Imagine having a large business where thousands of calls are made to different clients every day. The clients may be local or global. On using the traditional telephone service the cost incurred to the company is much larger as compared to when using a VOIP phone, also called as a business phone. Also a VOIP phone has much better features than a traditional telephone.

The features of a VOIP phone vary depending on different manufacturers and different solutions they ought to provide.

1. Different slots for plugging in.

VOIP phones come with a RJ-11 port and RJ-45 port. The RJ-11 port is used to connect the asymmetric digital subscriber line for connecting to the internet, where as RJ-45 will pave way for an Ethernet connection. Some VOIP phones also provide multiple RJ-45 ports so that the VOIP phone can act as a hub for connecting other network devices and telephones.

1. Client matter code

It is very cumbersome to keep track of all the details as far as billing is concerned. Using VOIP phones solves this problem. The assigned system administrator can specify certain factors to be tracked when a call is made. The different factors include length of call made to different locations or the identity of the recipient. This is particularly useful for large businesses where detailed reports are made based on this information.

1. E911 service

Ever wondered what it would be like in an emergency when you happened to call 911 emergency services and not having the time to utter out your name and location? Well IP phone makes this task easier for you. Just by the touch of a button a call is made to the emergency services. And guess what? It automatically delivers your name and present location to the nearest local dispatch emergency centre. Great isn’t it?

1. Directory:

The IP phone is capable of integrating all the contacts present in Microsoft Active directory and also Microsoft Outlook. Some IP phones even provide additional functionality like displaying all the contacts that are available on the phone.

1. Convenience

Imagine that you have your entire work team attending a conference off site. Instead of them wasting their time calling in for voice messages, using an IP phone we can redirect all the calls as far as work is concerned to their individual mobile phones.

1. Videoconferencing

An IP phone also provides additional functionalities like watching live video on the internet. Some IP phones incorporate a VGA camera and video phone books. Also clients and co workers present in potentially different regions of the world can engage in videoconferencing.

1. Additional features

VOIP phones also provide additional features like sending a Fax while making a call and an enhanced voice mail service where one can not only listen to voice messages but also save them and receive them as an email for future reference.

Avaya is one of the leading players in the field of communications solutions, offering a range of communication tools including data solutions, unified communications and contact center solutions.

Communications for Small Businesses

Besides large organizations, Avaya is committed to catering to the communication needs of small scale and medium scale businesses too. Avaya understands that making available optimal communications solutions to small businesses and mid scale businesses will help chart greater success stories. It has already touched so many lives, channeled them to success. It is further aiming to be instrumental in transforming many more companies’ communication systems with its easy to use, cost effective and time saving products and solutions.

Avaya Products for Small Businesses

Avaya has the following products for small businesses

• Business Communications Manager (BCM)

The Avaya BCM is Linux based platform that aims to integrate several communication needs of small companies like conferencing, video conferencing, messaging, computer telephony and others into a single system. For instance, the BCM integrates all fax, email and voice messages onto a single device that may be the user’s PC. Thus employees receive messages faster and are consequently working and responding fast. As a result the productivity increases.  Another feature of the Avaya BCM, Computer Telephony Integration enables PC based applications to control telephone operations. Thus customer call simultaneously causes pop up of customer account details on the screen. This enables the quicker and more effective customer service as the all requisite information is at hand.

• IP Office

IP Office is a business telephone system developed by Avaya from scratch to cater to small businesses. The Avaya IP Office has several features, which help to increase the overall business productivity. For instance, one feature includes call to be transferred from desk phone to employees’ mobile number after a specific number of rings. This ensures that the call is answered even if the executive is not at his seat, but does not divulge executive’s private mobile number to the customer, who has dialed the office number. The customer and the employee both are happy and this in turn translates positively for the organization.

• Software Communication Systems

The aim of Avaya’s software communications system is to deliver unified communication solution to small businesses at affordable rates. The advantage of the Avaya software communication system is that it enables employees to satisfy their various communication requirements such an email, text, call or even video conference and others at just the click of a button. Some of these software include the Avaya 3465 UC Client and the Avaya 1200 IP Deskphone Series.

Thus with so many diverse and unique features packed into its products, Avaya aims to satisfy the communication needs of every company that avails of its services. Hence, Avaya is committed to helping small and medium scale businesses grow effectively.