Datel telecommunication offers a variety of IT related products and services. The company has been working in the domain for many years. The quality and efficiency in their products and services are the result of the hard work of the team at Datel.
As we know today, the business around the world is ever increasing. Various factors which contribute to the success of an enterprise, should be efficiently managed. The demand of the day is proper utilization of the available time and resources within the organization.
Datel’s Call Sweet, a fantastic Contact Center Management Solution provides an excellent platform for enterprise to grow and foster. In fact it is a new avatar of the traditional contact center management solutions.
SE Telecom is the leading provider of phone systems in Canada. Since its birth, there is no looking back. The company stands to provide quality products.
Coming back, Call Sweet has virtually changed the traditional outlook of the call center. In this, an agent is a multi-task guy.
Avaya phones and systems are used by many call centers around the world. In Canada we can see many Domestic as well as International call centers using Avaya Systems. However research and development is constantly being conducted to improve the efficiency and productivity of the solution they provide. CISCO’s networking solution is highly trusted and relied upon. However we also witness various branding strategies used by CISCO to place its brand in the arena of “Quality and trust”.
In Datel’s contact center solution we find various widgets, alarm and alert systems, which allow the quality measurement and examination of each agent working. It further helps determine the various critical points related to quality management. Traditionally, in the other phones, we witness that there are very less features and other functional parameters. Datel, here, brings in the latest replacement of the so-called obsolete phone systems.
The new avatar solution is loaded with various kinds of reports. Call Sweet and Call Sweet Live permit you to sort, filter, group, chart data, summarize and also provide the flexibility to view data offline by exporting it. Reports can be made as per your need, be it daily, weekly and monthly. Moreover you can get it delivered directly to your inbox as well.
Infact, Call Sweet is a superior call accounting application, which has a great sharing capability. Its architecture and functionality are user friendly. This application helps you with real-time data as well as those pertaining to the past. You have the freedom to monitor every aspects of the hunt group, be it call abandonment or the average hold time, everything is at a click of a button.
Call Sweet also allows you to manage factors like cost associated with telephone usage (Home/Tenant Billings), manage voice and data components (Infrastructure Management), billing client calls (service billing) managing telecom assets with the help of telecom work order system (asset management) and various other activities, which pertain to this segment.
In other words, Datel’s contact Center Management solution is very advanced and is ready to revolutionize the entire market, the age old phone systems will get aside to welcome the new boss.