Office & Business Phone Systems

Call recording is will ensure that your customers are being provided with excellent customer service and will improve customer satisfaction. It will also serve as an invaluable training tool for your agents, allowing them to listen to completed calls to determine where they performed well, and where they might improve.

Back Office Recorder
provides a true digital centralized recording solution for large and small applications.

Backoffice Digital Recorder runs as a full time utility recording all calls to and from every connected telephone. On those PBXs where caller ID is supported, it will also capture the caller ID and number dialed of every call make it part of the call record.
XtR Backoffice Digital Recorder software resides on a PC/Server in the PBX room. Combined with either the Digital 04 or Digital 16 hardware solution that in turn are connected to the Digital Station Wiring. BackOffice Recorder provides a true digital BackOffice Digital Recorder provides a variety of settings and options to deliver the results you are looking for.

Mix any combination of digital and analogue
Caller ID and digits dialed recorded
Audio balancing on a per port basis
Store calls anywhere on your network
Archive management on a per channel basis

BlueButler
captures all voice files (calls) for review, evaluation, and reporting; secures liability compliance; helps identify areas for improvement; and settles disputes quickly and easily.

Many of today's businesses need new management tools that enable us to effectively tie job performance to compensation and demonstrate a firm and ongoing corporate commitment to quality. Recording calls is now standard industry practice.

BlueButler delivers the core high-end digital call recording features required to achieve these business benefits on a secure, server-based management platform at a price that any business can easily afford. The resulting return on investment is measured in weeks for many organizations.

Recorder Plus
is non-intrusive; economical individual or back office recorder; helps to maintains quality control; simplifies dispute resolution; and identifies areas for improvement.

All of the CentrEE Recorder PLUS recording connectivity solutions use Telecorp's powerful 'PBX-2-USB' technology to deliver superb performance at ground-breaking prices.

The CentrEE Recorder PLUS 01 USB device is a low-cost extension desktop true digital connector and comes complete with our desktop software

The CentrEE Recorder PLUS Adapter can connect directly onto any analog telephone line making a recording log of incoming callers (with caller ID if enabled) and outgoing dialed calls.

Some of the Features
Connects to the digital extension wiring at your desktop
Is compatible with most major PBX types
Easy Plug 'n' Play USB connection
Superb fully digital sound quality
Uses PBX digital information such as Caller ID (on most models) 
Records calls locally or across a network with the CentrEE Recorder PLUS Multiple CentrEE Recorder Plus units can be used (up to 20) on one PC with the use of a USB hub
Multiple PCs can be networked and calls stored in a centralized location